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LunaFibre offers four types of Openserve fibre packages in Johannesburg: Fibre Connect (standard residential with best-effort support), Fibre Connect Premium (8-hour SLA for work-from-home), Web Connect (budget option with integrated WiFi), and Web Stream (newer entry-level). All packages are uncapped and unshaped, with speeds from 20 Mbps to 500 Mbps and free installation worth R2,500.
What Are the Different Openserve Package Types on LunaFibre?
When you’re shopping for Openserve fibre in Johannesburg, you’ll notice LunaFibre offers four distinct package types. Understanding the differences helps you choose the right one for your needs and budget.
Openserve Fibre Connect (Standard Residential)
This is the standard residential fibre package most Johannesburg households choose. It comes with a best-effort Service Level Agreement (SLA), which means Openserve provides responsive support to minimise downtime, but there’s no guaranteed response time. For everyday browsing, streaming, and staying connected, this tier delivers reliable high-speed internet at competitive prices.
Speeds available: 30/30 Mbps to 500/250 Mbps Pricing: R525/month to R1,498/month
Openserve Fibre Connect Premium (Enhanced Residential)
The Premium tier offers the same speeds as standard Fibre Connect but adds an 8-business-hour SLA. This means if your connection goes down during business hours, Openserve commits to responding within eight hours. This matters for people working from home, running small businesses from their residence, or anyone who can’t afford extended downtime.
Speeds available: 50/50 Mbps to 500/250 Mbps Pricing: R1,015/month to R1,949/month
The price difference between standard and premium varies by speed tier, typically R150-R450 more per month for the enhanced support guarantee.
Openserve Web Connect (Budget Option with Integrated ONT)
Web Connect packages are only available in specific areas determined by Openserve. These use a WiFi-integrated ONT device that acts as both your fibre connection point and your WiFi router in one unit. Because you’re not getting a separate router, these packages cost less.
Speeds available: 20/10 Mbps and 40/20 Mbps Pricing: R387/month and R459/month
The catch? The integrated WiFi typically has weaker coverage than a dedicated router, and you miss out on advanced features like port forwarding, VPN configuration, and quality of service (QoS) settings. For larger homes or tech-savvy users, this limitation matters.
Openserve Web Stream (Newer Budget Option)
Web Stream is Openserve’s newer budget offering, also using WiFi-integrated ONT devices. Like Web Connect, it’s only available in specific areas. The speeds are higher than Web Connect, making it suitable for households that need more bandwidth but still want to save money.
Speeds available: 25/25 Mbps to 500/250 Mbps Pricing: R565/month to R1,585/month
All these packages include free installation worth R2,500, which covers the fibre line installation and ONT setup.
What Does “Fibre to the Home” vs “Fibre to the Business” Actually Mean?
You’ll sometimes see these terms abbreviated as FTTH and FTTB, but they’re not different types of physical infrastructure. Both use the same fibre optic cables running to your premises. The difference is the service level and support you receive.
Fibre to the Home (FTTH)
FTTH packages are designed for residential use with best-effort support. If something goes wrong, the ISP will work to resolve it, but there’s no guaranteed timeframe. For most households streaming Netflix, browsing, and working from home occasionally, best-effort support is perfectly adequate. Issues are typically resolved within 24-48 hours.
Fibre to the Business (FTTB)
FTTB packages offer enhanced service level agreements with guaranteed response times. On LunaFibre’s Openserve packages, this translates to the “Premium” tier with an 8-business-hour SLA. If your connection fails at 9 AM on a Tuesday, Openserve commits to having someone actively working on your issue by 5 PM that same day.
The physical fibre line is identical. What you’re paying extra for is priority support and faster fault resolution.
Which Openserve Package Type Should You Choose in Johannesburg?
Choose Standard Fibre Connect if:
- You’re using internet primarily for personal use (streaming, browsing, gaming)
- You can tolerate occasional downtime of 24-48 hours
- You want the best value for residential use
- You have multiple people in your household with varying internet needs
Choose Fibre Connect Premium if:
- You work from home and need reliable connectivity during business hours
- Your income depends on your internet connection
- You run a small business from your residence
- You regularly host video conferences or client calls
- Downtime costs you money or productivity
Choose Web Connect or Web Stream if:
- You live alone or with one other person
- Your home is small (apartment or flat)
- You don’t need advanced router features
- You want the absolute lowest monthly cost
- Your internet use is light to moderate
For most Johannesburg households, standard Fibre Connect offers the right balance of performance, reliability, and price.
What Speed Do You Need? Breaking Down the Tiers
Openserve offers speeds from 20 Mbps up to 500 Mbps across its package types. Here’s what each tier handles in real-world use:
30 Mbps (The Scroller) – R525/month
Suitable for 1-2 people doing light to moderate internet use. You can stream Netflix in HD on one device whilst someone else browses or checks email. Video calls work fine, but if you’re uploading large files or downloading games, you’ll notice slower speeds.
Upload: 30 Mbps (symmetric, meaning upload matches download)
50 Mbps (The Scroller Pro / The Streamer) – R765-R854/month
The sweet spot for small households. Two people can stream in HD simultaneously whilst a third person browses or works. Video calls remain stable even with background internet use. Game downloads happen at reasonable speeds.
Upload: 25-50 Mbps depending on package choice
100 Mbps (The Streamer Pro / The Entertainer) – R926-R1,015/month
Ideal for families of 3-4 people or couples who both work from home. You can have multiple devices streaming in HD or 4K, video conferencing, and downloading large files without anyone noticing slowdowns. This tier handles smart home devices, security cameras, and multiple simultaneous users comfortably.
Upload: 50-100 Mbps depending on package choice
200 Mbps (The Entertainer Pro / The Gamer) – R1,176-R1,248/month
Built for larger families, serious gamers, or remote workers who need bulletproof connectivity. At this speed, four or five people can do bandwidth-intensive tasks simultaneously without issues. Multiple 4K streams, game downloads, video uploads, and Zoom calls all happen at once without buffering.
Upload: 100-200 Mbps depending on package choice
300-500 Mbps (The Gamer Pro / The Gamer Max) – R1,337-R1,498/month
These top tiers suit tech enthusiasts, large households with heavy internet use, or people running bandwidth-intensive applications. If you’re doing 4K content creation, downloading massive files regularly, or have a smart home with dozens of connected devices, these speeds ensure you never hit a bottleneck.
Upload: 150-250 Mbps
Understanding Symmetric vs Asymmetric Speeds
You’ll notice some packages list speeds as “30/30” whilst others show “50/25”. The first number is download speed, the second is upload speed.
Symmetric speeds (50/50, 100/100, 200/200) mean your upload and download speeds match. This matters if you:
- Upload videos to YouTube or social media
- Use cloud backup services
- Host video conferences (your outgoing video quality)
- Share large files with clients or colleagues
- Stream your gameplay on Twitch
Asymmetric speeds (50/25, 100/50, 300/150) give you more download than upload bandwidth. This works fine if you primarily consume content (streaming, browsing, downloading) rather than uploading it.
For most residential users in Johannesburg, asymmetric speeds are perfectly adequate and often more cost-effective.
What Does “Unshaped and Uncapped” Actually Mean?
Every Openserve package on LunaFibre is labelled “unshaped and uncapped”. Here’s what that means in practice:
Uncapped = No data limits You can use as much data as you want each month. Stream 4K content 24/7 if you fancy. Download 500 GB of games. Upload your entire photo library to the cloud. There’s no monthly cap, no overage charges, and no throttling after you hit a certain usage threshold.
Unshaped = No traffic prioritisation Your ISP doesn’t prioritise certain types of internet traffic over others. Your streaming, gaming, video calls, and downloads all get equal treatment. Some ISPs shape traffic by slowing down torrents or deprioritising certain protocols. With unshaped fibre, that doesn’t happen.
Is Free Installation Really Free?
Yes. LunaFibre currently runs a promotion offering free installation worth R2,500 on all Openserve packages. This covers:
- The physical fibre line installation to your home
- The ONT (Optical Network Terminal) device
- Basic cable routing within your property
- Connection and activation
What it doesn’t cover:
- Trenching beyond the standard drop-off point (typically charged R50-R60 per metre)
- Complex installations requiring extensive cable runs
- Additional ONT devices if you want fibre in multiple locations within your property
For most Johannesburg homes where the fibre network already runs past the property, installation is genuinely free. If your property requires extra work, LunaFibre will quote those costs upfront before proceeding.
On standard Fibre Connect and Fibre Connect Premium packages, you also receive a free WiFi router. On Web Connect and Web Stream packages, the router is integrated into the ONT device.
Month-to-Month vs 24-Month Contracts: What’s Better?
All the Openserve packages listed here are month-to-month contracts. That means:
- No lock-in period
- Cancel with 30 days’ notice
- Upgrade or downgrade speeds anytime
- No penalties if you move house
Some other ISPs offer cheaper rates on 24-month contracts, but LunaFibre’s month-to-month pricing remains competitive whilst giving you flexibility. For Johannesburg residents who rent or might relocate for work, month-to-month makes more sense than locking yourself into a multi-year contract.
How to Check Coverage and Sign Up
Before choosing a package, verify Openserve coverage at your specific Johannesburg address. Coverage varies by street, even within the same suburb.
Visit the LunaFibre Openserve page to check availability and view all current packages with pricing. Once you’ve confirmed coverage:
- Select your package based on household size and internet use
- Complete the online signup
- Schedule installation (usually within 1-2 weeks)
- Activation typically happens within 48 hours after physical installation
For questions about which package suits your needs, LunaFibre’s support team can advise based on your specific usage patterns and household size.
FAQ Section
Q: What’s the difference between Fibre Connect and Fibre Connect Premium? The physical fibre line and speeds are identical. The Premium tier includes an 8-business-hour Service Level Agreement, meaning guaranteed response times if your connection fails during business hours. Standard Fibre Connect offers best-effort support without guaranteed timeframes. Premium costs R150-R450 more per month depending on your chosen speed.
Q: Can I use Web Connect packages if I work from home? Web Connect works for light work-from-home use like email and video calls, but the integrated WiFi ONT has limitations. If you need to connect multiple devices, use advanced networking features, or have a larger home, standard Fibre Connect with a dedicated router performs better. The R140-R300/month saving on Web Connect often isn’t worth the connectivity compromises for professional use.
Q: What does “8-hour SLA” mean in practice? If your internet stops working at 10 AM on a Wednesday, Openserve commits to having a technician actively working on your issue by 6 PM that same day (within 8 business hours). This doesn’t guarantee your connection will be fixed within 8 hours, only that support response begins within that timeframe. Best-effort SLA on standard packages typically resolves issues within 24-48 hours.
Q: Is 50 Mbps fast enough for a family of four in Johannesburg? It depends on usage patterns. For light to moderate use (browsing, SD/HD streaming, casual gaming), 50 Mbps handles four users adequately. If multiple family members want to stream in 4K simultaneously, download large games, or work from home with video conferencing, 100 Mbps provides better headroom without buffering or slowdowns.
Q: Are Openserve packages available in all Johannesburg suburbs? Openserve has extensive coverage across Johannesburg, but availability is street-specific rather than suburb-wide. Even within well-covered areas, individual streets may not have fibre yet. Always check coverage at your exact address before choosing a package. LunaFibre’s website has a coverage checker for this purpose.
Q: Can I upgrade my speed tier after signing up? Yes. All LunaFibre Openserve packages are month-to-month, so you can upgrade or downgrade speeds without penalties. Speed changes typically process within a few days and don’t require a technician visit in most cases. You’ll pay the new rate from your next billing cycle.
Q: What happens if I choose Web Connect but the WiFi coverage isn’t good enough? You can either add a separate WiFi router (disabling the integrated WiFi on the ONT) or switch to standard Fibre Connect, which includes a dedicated router. If you’re uncertain about coverage, standard Fibre Connect is safer, especially for homes larger than 80 square metres or properties with thick walls.
Q: Do I need symmetric speeds for video calls? Not necessarily. Most video conferencing uses 2-4 Mbps upload bandwidth. Asymmetric packages like 50/25 or 100/50 provide more than enough upload speed for video calls. You only need symmetric speeds (50/50, 100/100) if you’re uploading large files, streaming your gameplay, or backing up significant data to the cloud regularly.